S
Staff Console

Staff Authentication

Access the secure management console

Management

Filter Queue

Support Queue

Queue is empty!

  • {{ t.status }} Escalated to Admin New Ticket Customer Replied Admin Note

    {{ t.subject }}

    "{{ t.message }}"

    {{ t.name }}

    {{ formatDate(t.updated_at) }}

Ticket is currently Escalated to Site Administrator.

You may still post internal notes or directly reply to the customer, but the Admin has been notified.

{{ selectedTicket.subject }}

Customer: {{ selectedTicket.name }} | {{ selectedTicket.email }}

{{ selectedTicket.status }}
Customer {{ selectedTicket.name }}
{{ formatDate(selectedTicket.created_at) }}
{{ selectedTicket.message }}

Send a Reply

User Accounts

User Details Status Joined Actions
{{ u.name }}
{{ u.email }}
 {{ u.status }} {{ formatDate(u.created_at) }}
No users found.

Licenses & Assets (Read-Only)

Product / Plan Customer Key / Binding Status
{{ l.product_title || 'Unknown Product' }}
{{ l.license_type }}
 {{ l.user_email }} {{ l.license_key }}
{{ l.registered_domain || 'Unbound' }}
 {{ l.status }}
No licenses found.

System Audit Logs

Timestamp Action Details
{{ formatDate(l.created_at) }} {{ l.action }}
{{ l.license_key.substring(0, 15) }}...
{{ l.user_email }}
 {{ l.notes }}
No logs match your criteria.